British-grown tomatoes on the vine

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Have a query about your order?

If you can't find the answers you need in our FAQs please get in touch with us via email by clicking the button below.

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Want to join our grower community?

If you're an organic grower (or are in the process of converting) local to Manchester who'd like to sell to us please get in touch.

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Need to talk to a member of our team?

Have another query you can't find an answer to on this website? Please send us a message using the button below.

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Get a question? Here are some of our most asked:

How and when will I find out what’s in my next fruit/veg bag?

We email you the week before (usually on a Friday morning) to let you know the contents for the following week. You will also find this information on your customer dashboard.

Do I have to order every week?

No, you can sign up for a one-off box, or subscribe to receive them fortnightly or weekly.

If I don't like something in my veg box, can I swap it for something else?

Our box contents are fixed so we can minimise waste, keep our prices down and most importantly keep our buying commitment to our most local organic growers. However, if there is a fruit or vegetable you really don't like you can email us and let us know up to 2 items you never want to receive. We'll substitute these for another item if we're ever planning to include them in that week's bag. That said, we encourage everyone to give all of our fruit and veg a chance: eating seasonally and being creative with new veg is part of the fun!

Some of our collection points also offer swap boxes where you can swap one item for another. These are Bridge 5 Mill, Hulme Community Garden Centre, Kindling Market Garden and The Place Cafe.

Can I pause my subscription?

Absolutely! You can pause at any time, like if you're going away on holiday.

Pauses need to be booked before midday on Tuesday prior to the week you don’t want to receive your order (e.g 7 days in advance if you collect on Tuesday, 9 days if you collect on a Thursday).

To book a pause, login to your account and go to your dashboard. The edit pause tab is located under the 'active subscription button'. Simply click on this and select the date(s) you don’t want to receive an order and remember to hit save!

Do you cater for allergies?

Yes. Please get in touch with us by email if you can’t have a particular item of fruit or veg and we’ll substitute these so you never receive them.

Our choices for substitutions are sometimes limited, so you may receive a double portion of another item if no alternative is available.

Can’t find what you’re looking for? Check out our full list of frequently asked questions.

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